Zoughaib & Co. Customer Care | Trusted Jewelry Support in Lebanon

At Zoughaib & Co., we believe luxury doesn’t end at the sale—it begins with lasting care. Our Customer Care services in Lebanon are meticulously designed to protect your elegant jewelry purchases. Whether you own a radiant GIA-certified diamond ring, a handcrafted 18k gold necklace, or an heirloom bracelet, we’re dedicated to preserving its beauty, integrity, and emotional value. From routine cleaning to expert repairs and lifetime support, we proudly stand beside you—every step of the way, across all of Lebanon.

Comprehensive Jewelry Care Services

Your cherished pieces deserve meticulous attention. At Zoughaib & Co., our skilled artisans and gemologists in Beirut provide:

Professional Cleaning & Polishing

Restore sparkle and brilliance with our thorough cleaning service. Using ultrasonic baths, steam-cleaning, and safe polishing compounds, we remove buildup from daily wear while preserving delicate settings. Available in all Lebanese regions—Beirut, Baabda, Tripoli, Saida, Zahleh—the service is fast, secure, and free for the first year.

Diamond & Gemstone Integrity Check

Our certified gemologists carefully inspect each stone’s prongs, claws, and setting angles—ensuring nothing compromises brilliance or safety. With GIA tracking and advanced microscopes, you can trust in expert validation driven by scientific precision.

Expert Repairs & Resolutions

Accidents happen. Whether it’s a loose setting, broken clasp, resizing needed, or re-tipping prongs, our in-house workshop in Beirut is equipped to handle any repair. Skilled goldsmiths craft custom fixings using certified 18k gold. Most jobs are completed within 7–10 days; urgent requests are offered express processing.

Professional Stone Replacement

If a stone is lost or damaged, our team can source a matched replacement—same cut, clarity, and carat weight. With access to GIA-certified suppliers, replacements maintain integrity and match original design standards seamlessly.

Warranty & Assurance You Can Rely On

Enjoy peace of mind with our holistic care policy:

Two-Year Warranty on Workmanship

All pieces from Zoughaib & Co. include a two-year warranty against manufacturing faults—covering metal cracking, prong breakage, and structural defects. Our warranty is honored in any Lebanese showroom or via our workshop for deliveries across Lebanon.

Lifetime Complimentary First Year Care

To express gratitude, Zoughaib & Co. offers free professional cleaning, polishing, and prong checks within the first year of purchase. Simply book an appointment at any showroom or mail your item to our Beirut workshop.

Optional Extended Protection Plans

Extend confidence with our Protection Plans—adding accidental damage coverage, insurance against loss, and complimentary annual check-ups. Plans can cover up to 3 years and are available for selection at checkout or later via account registration online.

Easy Lebanese Drop-Off & Mail Service

Our care services accommodate all Lebanese locations:

Showroom Drop-Off:**

Visit any Zoughaib & Co. showroom in Beirut, Baabda, or by appointment in Tripoli, and hand over your piece. We’ll provide a detailed service estimate and processing time—typically 5–7 business days for standard work.

Nationwide Mail-In Service**

For clients across Lebanon—from Mount Lebanon to North and South—you can mail your piece to our Beirut workshop. Pack carefully, send via insured courier, and receive confirmation and tracking. We offer complimentary return shipping once service is complete.

Express Service Option**

Need repairs or cleaning in under 3 days? Book express care at our Beirut center. Express fees apply, but service is done by expertly assigned jewelers with personalized updates throughout the process.

Dedicated Customer Support & Assistance

Our Beirut-based support team is available across Lebanon:

Live Chat & Hotline**

Access immediate help via our website live chat or call the Beirut showroom. We guide you through booking appointments, tracking repairs, and understanding service results—always delivering warm, personalized attention for every client.

Email Support & After-Sales Hotline**

Prefer written communication? Send your inquiries to our customer care email or the hotline. Our service specialists respond promptly—typically within 24 hours—providing repair timelines, cost estimates, or general jewelry care tips.

Expert Care Guidance**

Receive personalized care advice—from cleaning instructions to storing pieces when not in use. We offer best practices for 18k gold, diamonds, gems, and pearl pieces to ensure lasting beauty and avoid damage over time.

Join Thousands of Satisfied Lebanese Clients

Across Lebanon, from Beirut downtown to Zahleh countryside, our customer care services uphold Zoughaib & Co.’s promise of excellence. Clients repeatedly praise our reliability and thorough repairs:

Client Testimonials**

“I dropped off my diamond ring in Beirut and had it restored and polished within a week. It looks brand new!”

“Best service ever—free cleaning in year one, and fast email updates until my earrings came back sparkling.”

Trusted by Families Across Lebanon**

From wedding heirlooms to everyday treasures, our Lebanese clients trust us for generations of care—preserving memories, emotions, and elegance for years to come.

How to Get Started with Customer Care

Book Service Online or In-Store**

Visit our website’s Customer Care page to fill out a simple service form. Alternatively, stop by any Beirut or Baabda showroom to speak with an advisor. Walk-ins are welcome during business hours—just bring your piece and serial documentation.

Prepare Your Jewelry for Service**

Ensure your piece is safely packed—include warranty, proof of purchase, and service form. For mail-in services, we provide secure packaging and insurer documentation to protect your item in transit.

Receive & Enjoy Your Beautiful Item**

Once service is complete, we notify you via SMS and email. Pickup is available in-store or we courier back to your home—in Beirut or anywhere in Lebanon free with standard service.

Preserve Your Elegance with Zoughaib & Co.

Your trust is our most precious asset. Zoughaib & Co.’s Beirut-based Customer Care ensures your jewelry remains as breathtaking as the day you first saw it. With expert service, transparent pricing, and heartfelt Lebanese hospitality, we’re honored to care for your pieces across Lebanon—today and for generations ahead.

Questions? Contact our Support Team Anytime

Reach out via chat, phone, or email. We’re here to support your service journey—from booking, to delivery, to long‑term care. Thank you for choosing Lebanese excellence with Zoughaib & Co. for lifetime jewelry care.