Zoughaib & Co. Exchange Policy | Easy & Secure Jewelry Exchanges in Lebanon
At Zoughaib & Co., we take pride not only in our stunning jewelry craftsmanship, but also in ensuring that every Lebanese client feels confident and comfortable with their purchase. Our Exchange Policy is designed to offer a seamless, clear, and worry‑free experience for luxury jewelry exchanges, whether it’s an engagement ring, diamond necklace, or gold bracelet. With a generous 14‑day window, transparent terms, and a caring team, we aim to uphold your ultimate satisfaction with every piece.
Why We Prioritize Exchange Convenience
Shopping for luxury jewelry is an emotional journey—and sometimes needs adjustment. Our exchange policy reflects our understanding that every piece must fit perfectly in style, sentiment, and comfort. Whether you’d like a different size, redesign, or a new style altogether, Zoughaib & Co. makes it easy for clients from Beirut, Baabda, Tripoli, and the Bekaa to modify or exchange selections shortly after purchase.
14‑Day Exchange Window for Lebanese Shoppers
From the date of receiving your jewelry, you have 14 calendar days to request an exchange. This applies to full‑price and sale items alike (excluding final‑sale promotions or bespoke pieces). To qualify, the piece must be returned in its original condition: unused, unworn, with original packaging, authentication certificate(s), and accompanying paperwork—ensuring the item retains its pristine value.
Eligible Items for Exchange
Our exchange policy applies to most items purchased online or in-store in Lebanon: 18k gold bracelets, GIA-certified diamond rings, custom pendants, fine gemstone necklaces, and wedding bands. Excluded items include engraved personalized pieces, bespoke commissions, and items purchased under ‘final sale’ terms or during flash clearance events.
Exchange Process Made Simple
We’ve streamlined the exchange process to ensure it’s effortless and respected:
Step 1: Initiate Your Exchange Online or In‑Store
Visit our Exchange Policy page, log in, and select the item you wish to exchange. Alternatively, walk into any Zoughaib & Co. showroom in Beirut, Baabda, or Tripoli and speak to a dedicated team member. We’ll verify your eligibility and outline next steps right away.
Step 2: Pack & Ship or Drop‑Off
If you’re across Lebanon, use our secure mail‑in service: pack your jewelry with cushioning and return it via insured courier. If local to Beirut or Mount Lebanon, drop off at one of our showrooms during business hours. For certainty and tracking, we recommend using the provided return label for mailed pieces.
Step 3: Inspection & Confirmation
Once received, our experts at the Beirut workshop will inspect the piece to verify its condition—checking for wear, damage, and authenticity. This step usually completes within 2–3 business days. We’ll update you by email or SMS once approved or if any issue arises.
Step 4: Choose Your Replacement Item
Once your return is accepted, you can select an alternate piece of equal or greater value. Need a new diamond_size, gold color, or entirely different style? We’ll assist you in choosing a replacement online or in any showroom across Lebanon.
Step 5: Exchange Completion & Delivery
Following your selection, we’ll ship your new item via insured courier to your desired Lebanese address—typically delivered within 3–5 business days. If the replacement costs less, we’ll credit the difference immediately; for higher‑priced replacements, just pay the balance online or at pickup.
Customizations & Size Adjustments
We understand that sometimes a slight change, like resizing or engraving, makes all the difference:
Ring Resizing Services
If you need a different ring size, let us know during your exchange request. Resizing is complimentary within the exchange window (subject to complexity), or charged transparently with quotes provided before work begins.
Style & Design Modifications
Prefer a different stone shape or metal tone within the same model? Our design team can update your piece. Changes and upgrades will be quoted, and any additional costs or credits applied during the exchange.
Engraving & Personalization Optional Add‑On
Want to add initials or a date? Engraving services are available at checkout or during the exchange process. Applied upgrades will be reflected in your total and require client sign-off before finalizing the replacement.
Transparent Costs & Refund Options
Your convenience matters—so we’re clear about any costs involved:
Shipping & Insurance
All return shipping within Lebanon is covered by Zoughaib & Co. If you choose express mail or international shipping, charges will apply. Replacement shipping is always complimentary for standard deliveries within Lebanon.
Price Differences & Payment Adjustments
If your new selection is more valuable, pay the difference securely online or in person. If it’s less, we’ll refund the balance to your original payment method or issue store credit as per your preference.
No Hidden Fees … Ever
We don’t charge restocking fees, handling fees, or transaction surcharges during exchanges. Our goal is to make your experience seamless, reliable, and transparent—period.
Satisfaction & Quality Guarantee
Zoughaib & Co. stands behind every piece. Our Exchange Policy is part of our commitment to your long‑term satisfaction. Even after an exchange, your new piece enjoys full warranty coverage, lifetime access to cleaning services, and the same high level of craftsmanship and customer care you expect.
Extending Your Care Commitment
Post‑exchange, all pieces qualify for our standard 2‑year workmanship warranty and include the first‑year free cleaning, polishing, and prong inspections. Extended Protection Plans remain valid and transferable.
Delight Across Lebanon
Clients throughout Beirut, Zahleh, Jounieh, Sidon, and beyond have benefited from our exchange policy: “Excellent service,” “Easiest exchange ever,” “Love the flexibility.” Their experiences reflect our dedication to Lebanese luxury and client-first principles.
Real Client Feedback
“I swapped my engagement ring for a bigger diamond—easy process and no hassle, shipped back to Tripoli in just days.”
“Changed my bracelet design and loved the new piece. Great to have the same warranty intact afterward.”
How to Start Your Exchange Now
Online Form or In‑Store Request
Simply visit our Exchange Policy page, log in, and choose “Start an Exchange”. Or visit any Beirut or Baabda showroom, where our team will assist you personally. You’ll receive a confirmation email with next steps.
Need Help? We’re Here
Reach out via live chat, email, or phone. Our friendly customer‑care team is ready to guide you through exchanges, explain your options, and ensure perfect satisfaction—every time.
Your Peace of Mind Starts Here
At Zoughaib & Co., our Exchange Policy ensures Lebanese clients shop luxury jewelry with confidence. We promise clarity, flexibility, and quality—even beyond the moment of purchase. Begin your exchange today and experience Lebanese hospitality in every detail.
