Find My Order | Track Your Zoughaib & Co. Jewelry in Lebanon
Welcome to Zoughaib & Co.’s “Find My Order” page—your secure gateway to tracking the delivery of your luxury jewelry across Lebanon. We understand how exciting it is to receive your exquisite pieces—whether it’s a brilliant diamond engagement ring, an elegant gold necklace, or a handcrafted bracelet. This page gives you all the tools to view real-time shipment status, delivery estimates, and support options—ensuring clarity and confidence from checkout to delivery.
Secure & Easy Order Tracking
Simply enter your order number and registered email or phone number to instantly see your current status. We securely connect to Lebanon’s top courier systems—ensuring you always know whether your package is being processed, shipped, is in transit, or out for delivery. Our platform uses SSL encryption to protect your privacy during every step.
Real-Time Location & Estimated Delivery
After dispatch from our Beirut workshop or showroom, you can monitor your piece as it travels across Lebanon. Live updates include:
- 📦 “Shipped from Beirut”: The courier has picked up your package and it’s in transit.
- 🚚 “In Transit”: Your item is being transported—whether across Greater Beirut or to the Bekaa, North, or South regions.
- 🏠 “Out for Delivery”: Courier is delivering to your address.
- ✅ “Delivered”: Notification sent by SMS and email.
Tracking accuracy is near real-time to keep you informed at every stage.
Notification & Alert Features
Choose your notification preferences—via SMS, email, or WhatsApp. Stay updated at each delivery milestone. For added reassurance, our team sends manual confirmations before express deliveries, ensuring a smooth receiving experience.
Find My Order for In‑Store Pickups & Showroom Deliveries
Picking up in person from Beirut or Baabda showrooms? Use this page to check if your item is ready for pickup. Once the piece is prepped and reservation confirmed, you’ll see a status like “Ready for Pickup,” along with solutions for parking, showroom location, and your greeter’s name. It’s VIP-level convenience with a personal touch.
How to Use the Tracking Tool
To track your order:
- Enter your **Order Number** and **Email Address** or **Phone Number**.
- Click **“Track Order”** to view status and milestones.
- Receive SMS and email updates at key stages: disbursement, dispatch, transit, and delivery.
- Contact our Shipment Support team directly via chat or phone if any issue arises.
Need to Reschedule or Redirect a Delivery?
Sometimes shipments need adjustment—if you’re away or need a different delivery address. Once your order shows “Out for Delivery,” simply press **“Reschedule/Change Delivery”** and either:
- Choose a new delivery date (1–2 business days later)
- Change the delivery address within Lebanon
- Switch to showroom pickup at Beirut or Baabda
Our courier partner confirms the change in real time, and updated tracking appears instantly on this page.
Support & Assistance Throughout the Delivery Process
If your order needs more help, our Shipment Support team is ready:
Live Chat & Hotline Support
Available during business hours (Monday–Friday, 9 AM–6 PM Beirut time), our support team monitors every tracked order. Need assistance with rescheduling, confirming delivery location, or verifying identity upon arrival? Chat or call us anytime.
Email & WhatsApp Support
Prefer written communication? Send us your order number via email or WhatsApp. We’ll respond within 1 hour during working hours and 4–6 hours if outside. Perfect for discreet or detailed requests.
Delivery Troubleshooting Guide
Some common questions we help with:
- “My courier is delayed—what now?” We notify you if any delay occurs and can offer redelivery or change pickup point.
- “I wasn’t home during delivery.” You can reschedule or request courier pick-up from nearby collection points.
- “I need to verify identity on delivery.” Provide your ID or order number to the courier or use our “authorize someone else” feature available here.
Privacy & Security for Your Order Information
We take your privacy seriously. Your order details are encrypted and accessible only to you—using your unique order number and contact information. Our courier partners follow strict security protocols, ensuring your jewelry remains protected from dispatch to doorstep.
Data Retention & Order History
You can return here anytime to view your delivery status—even after delivery. We store the tracking log for up to 12 months so you always have reference to your purchase history, courier notes, and delivery confirmation.
Secure Courier Partnerships
We partner exclusively with vetted Lebanese courier and logistics providers experienced in high-value items. Each courier uses GPS tracking, secure packaging, and ID verification—providing peace of mind for luxury deliveries.
Frequently Asked Tracking Questions
What if my tracking code isn’t working?
Tracking codes activate once your order is packed and dispatched—typically within 12 hours of order placement. If your code doesn’t show updates after 24 hours, just contact our Shipment Support team.
Can I track international orders?
Yes—if ordered through our international shipping option. Tracking is available and accurate until it leaves Lebanon; once abroad, you’ll get the logistics provider’s tracking link (FedEx, DHL, etc.). Status updates will include customs clearance and global transit milestones.
What if my package is lost or damaged?
Though rare, we are fully insured. If any incident occurs, file a report via our Shipment Support tool on this page. We’ll initiate an insurance claim and work quickly to either replace your piece or process a refund—per our Guarantee and Exchange Policy.
International Redelivery & Customs?
For international shipments delayed in customs, we’ll notify you immediately and help with documentation or payment of duties. You can request return or redelivery from within this page.
Close Your Order Journey with Confidence
Need Further Help? Contact Us Anytime
Reach out via chat, phone, email, or WhatsApp. We’re here to help—from tracking, to delivery changes, to celebrating when your jewelry arrives. Thank you for trusting us with your precious moments.
