Zoughaib & Co. FAQ | Your Top Jewelry Questions Answered in Lebanon

Welcome to the Zoughaib & Co. frequently asked questions (FAQ) section—crafted to provide clear, comprehensive answers to all your inquiries about luxury jewelry shopping in Lebanon. Whether you’re wondering about shipping options, ring sizing, care services, warranties, returns, or custom orders, you’ll find detailed guidance tailored to Lebanese clients. Our goal is to empower your buying experience with transparency, peace of mind, and exceptional support.

Ordering & Customization

How do I place an order on your website?

Simply browse our collections, select your desired item(s), choose options like metal type, size, or engraving, and add to cart. Review your selections in the cart, then proceed to checkout. Enter billing and shipping information, select payment method (LBP or USD), and confirm. Afterward, you’ll receive an order confirmation via email and SMS.

Can I customize or engrave my piece?

Yes! Many of our items offer personalization such as engravings, metal finishes, or slight design tweaks. Just choose “Customize” in the product options or mention your preference in the order notes. Our advisors are happy to help with font styles, placement, and cost estimates before finalizing.

How is ring sizing handled?

We offer a comprehensive ring sizing guide. Simply select your known size, or order a complimentary sizing ring from our Beirut showroom. During exchanges, resizing is free within 14 days of receipt. For late resizing, standard fees apply and depend on the complexity of the modification.

Do you offer custom-designed pieces?

Absolutely. Our bespoke service lets you create one-of-a-kind designs from scratch. Schedule a consultation—online or in-showroom—share your ideas, sketches, or inspiration. Our design team will work with you to create CAD renderings, refine details, and craft your dream piece with professional guidance every step of the way.

Shipping & Delivery

What are the delivery options in Lebanon?

We offer showroom pickup (Beirut, Baabda), express same-day delivery in Greater Beirut, and nationwide courier shipping (to Mount Lebanon, North, South, Bekaa). Delivery times range from same-day to 3–5 business days depending on option chosen.

Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping rates and fees (customs, duties) vary by destination. During checkout, choose your country and we’ll calculate delivery cost and estimated arrival time, typically 5–10 business days for express services.

Is shipping insured?

All shipments are insured for the full value of the jewelry. In Lebanon, courier insurance is included at no extra cost. International orders are similarly insured, with coverage details provided in your order confirmation.

How do I track my order?

After ordering, you’ll receive a tracking link via SMS and email. For showroom pickups, our team will contact you when your item is ready. You can also log in to your account to review order status and delivery history.

Payment Methods & Security

Which payment methods are accepted?

We accept international cards (Visa, Mastercard, AMEX), local bank transfers (BLOM, Bank Audi), OMT and mobile wallet payments, and cash-on-delivery for Lebanese addresses. You can choose to pay in LBP or USD.

Is online payment secure?

Yes, our checkout is protected with SSL encryption and PCI compliance. Card payments use 3D Secure verification to protect your transaction. You’ll receive confirmation of payment alongside invoice and tracking details.

Can I use a promo code?

Promo codes are applied during checkout. Enter the code in the designated box and click “Apply”—discounts reflect immediately before you confirm your purchase. Note: Some codes exclude bespoke or “final sale” items.

Do you offer installment plans?

Yes, through select Lebanese banks and financial partners. Choose “Installments” during checkout if available. Eligibility depends on partner bank approval and requires card registration. Contact us for more details.

Warranty, Care & Returns

What is the warranty policy?

All Zoughaib & Co. pieces come with a two-year warranty covering manufacturing defects—such as prong breakage or structural issues. Warranty is valid nationwide across Lebanon and includes international support by mail or in-person at our showrooms.

Do you provide jewelry care and repairs?

Yes. We offer free cleaning and prong inspections for the first year. Standard repairs, resizing, polishing, or stone tightening are available at reasonable rates. Express repair service is also offered for urgent cases.

What is your return/exchange policy?

We offer a straightforward 14-day exchange policy for unworn, undamaged items returned with original packaging and certificates. Returns (refunds) are considered on a case-by-case basis for full-price items only; final-sale and custom pieces are not refundable.

How do I initiate a return or exchange?

Log into your account and select “Start Exchange/Return” for the desired order. Alternatively, contact our customer-care team via chat, email, or phone. You’ll receive instruction and prepaid return label (Lebanon only) to ship your item safely to our Beirut workshop.

Styling Advice & Care Tips

How do I care for my jewelry?

Store pieces separately in soft pouches or our gift box. Avoid wearing jewelry during heavy activities or chemicals exposure (e.g., perfumes, lotions, cleaning materials). For regular upkeep, bring it to any showroom for complimentary cleaning.

Can I order matching sets?

Certain collections include coordinated pieces—rings, earrings, necklaces. You can filter by “Sets” in our shop. Even if not sets, our stylists can help you mix and match pieces for a cohesive look and can provide pairing suggestions in-store or online.

Contact & Support

How can I reach customer support?

Our live chat service is accessible on the website Mon–Fri (9 AM–6 PM Beirut time). You can also call our Beirut showroom or email us anytime. Typical response time is within 24 hours.

Where are your showrooms located?

We have showrooms in Beirut and Baabda, with occasional pop-ups in Tripoli. Visit our “Contact Us” page for exact addresses, opening hours, and map directions.

Additional Questions? We’re Here for You

If your question isn’t covered here, feel free to contact us via chat, phone, or email. Our Lebanese-based customer-care team will respond quickly and guide you through any matter. Thank you for choosing Zoughaib & Co.—where craftsmanship meets exceptional service.